Where can I use my Pyramid Centers shopping card?

Use your Gift Card at participating merchants accepting the American Express® Card in select Pyramid Shopping Centers. Visit your nearest Pyramid Shopping Center or go to www.pyramidmg.com for a list of participating centers and stores.

How do I find the available balance on my gift card?

The original balance should be indicated on the gray box located on the back of the Gift Card. At any time, you can confirm the available balance at: Pyramid Customer Service located in Pyramid Shopping Centers, 1.800.314.1105 or Check Your Balance Online

Is the gift card valid without my signature?

Gift cards should be signed by the user. Merchants should verify the user's signature on the receipt with the signature on the back of the card.

Can the gift card be combined with other forms of payment?

Yes. If there are insufficient Available Funds on the Gift Card and the cardholder wishes to use the Gift Card to purchase an item for more than the Available Funds, depending on the merchant's policy, the cardholder may be able to use the Gift Card toward a portion of the final purchase price, and then use another form of payment to pay the balance of the final purchase price. Please review the applicable Terms and Conditions for more details.

Do restaurants and salons accept the gift card?

Some restaurants and nail/hair salons accept the Gift Card. Typically restaurants and salons add a fixed percentage (approx. 20%) to the authorization amount when they swipe your Gift Card for authorization to cover the tip that would normally be added to the transaction. Depending on the Available Funds, the transaction may be declined, or it may result in a "hold" for the additional amount. To avoid complications, you can generally ask the merchant to only authorize the amount you have requested. See Agreement for more details.

How do I return something purchased with my gift card?

Keep your purchase receipt and Gift Card in case you wish to make a return. Return policies vary at every store. Please inquire about the return or exchange policy when making your purchase. If the merchant issues a credit to the Gift Card, these funds may not be available for 3 to 7 days.

What if my gift card is lost or stolen?

Keep a separate copy of your Gift Card number in case of loss or theft. If your Gift Card is lost or stolen contact us immediately at the Customer Service Number. You will be charged a $5.95 replacement fee. Funds debited from a lost/stolen Gift Card prior to our receipt of your notification cannot be replaced. See Agreement for more details.

Does my gift card expire?

The Gift Card has a "Valid Thru" date on the back of the Gift Card. The Gift Card is not valid after the last day of the month listed but the funds do not expire. If Available Funds remain on the Gift Card after the "Valid Thru" date call the Customer Service Number for instructions on how to redeem the Available Funds.

Are there any service fees?

A Service Fee of $2.00 per month is deducted from the Available Funds of the Gift Card; subject to applicable law. The Service Fee is waived for the first 12 months after purchase.

Customer Service Number: 1.800.314.1105

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